Give Superkey access to CINC

Before you start

• You need a CINC user who can create staff users and security groups. This is usually your CINC administrator.
• Use insurance@superkey.com exactly. Our team monitors that inbox, and sign-in codes must reach it.
• Don't attach a mobile number to this user. Codes sent by text message can't reach us.

Steps

1. Create a security group for Superkey

   Create a new security group named Superkey Insurance (view only). Give it View permission only (no Add, Update or Delete) on these areas:

   Area in CINC	What we use it for
   Association Information and Summary	Legal name, address, unit counts, your community manager
   Directory (board members and service providers)	Board contacts for renewals and certificates
   Homeowner Listing, including the Excel export	Owner and unit roster for the schedule of values and master policy certificates
   Homeowner and property detail pages	Community and unit addresses
   Association insurance information	Current policies on file
   System users list	Which community manager handles each association
   Association documents	Governing documents, budgets and reserve studies

2. Create the staff user

   Add a new staff user with these details:

   First name

   Superkey

   Last name

   Insurance

   Email

   insurance@superkey.com

   Username

   insurance@superkey.com, or your usual format

   Security group

   Superkey Insurance (view only)

   Mobile phone

   Leave blank

3. Give the user access to all associations

   Assign the user to every association Superkey insures for you. If CINC lets you grant access to all associations, including ones you add later, choose that. It saves you a step each time you onboard a new community.

4. Set sign-in verification to email

   If your company requires two-step verification, set this user's method to email. Codes will go to insurance@superkey.com, where our team picks them up. If CINC also offers an authenticator app, let us know and we'll set it up with you instead.

5. If you restrict sign-ins by IP address

   Tell us before you finish. We'll send you the addresses our team signs in from so you can allow them.

6. Send us the sign-in details

   Email insurance@superkey.com with your CINC sign-in link (for example yourcompany.cincsys.com) and the username. Don't put the password in the same email. If CINC sends a welcome or password-reset email to insurance@superkey.com, we'll set our own password from it. Otherwise, call us at (207) 770-5673 with the temporary password.

Documents in CINC WebAxis

If you keep association documents in CINC WebAxis, give the same user view access there too. Superkey looks for current insurance policies, the articles of incorporation, bylaws, declaration and CC&Rs, rules and regulations, budgets, reserve studies and the management agreement.

Prefer an API connection?

CINC also offers API access, which it issues through its partnerships team. If you'd rather connect Superkey that way, tell us and we'll coordinate with CINC.